At Baidyanath, we strive to ensure that you receive your products in good condition and as ordered. Please read the following policy carefully before initiating a return or refund request.

1. Eligibility for Returns

You may request a return within 48 hours of receiving your order only in the following cases:

• The product has been received in a damaged condition.
• The product has a manufacturing defect.

To initiate a return request, please email support@baidyanathayurved.com with:

• A clear image/video of the damaged or defective product
• Your order details
• Valid proof of purchase

Our team will review your request and get back to you with the appropriate resolution within 48 hours.

2. Return Conditions

To be eligible for a return:

• The product must be unused.
• The product must be in the same condition in which it was received.
• The product must be in its original packaging.
• A valid receipt or proof of purchase must be provided.

Returns that do not meet these conditions may not be accepted.

3. Refunds

Where a refund is approved, the amount will be processed through the original mode of payment.

Refunds will generally be processed within 7–10 working days from approval, subject to the applicable payment provider or banking timelines.

4. Incorrect Pricing or Order Cancellation

Baidyanathayurved.com reserves the right to refuse, cancel, or modify an order where a product has been listed at an incorrect price or where there is another valid reason requiring cancellation.

This right may apply even if the order has already been confirmed or payment has been received.

In such cases, the full amount paid for the cancelled order will be refunded, and the customer will be informed accordingly.

5. Non-Delivery or Re-Delivery

If an order is not delivered or requires re-delivery due to incorrect or incomplete information provided by the customer, including:

• Incorrect name
• Incorrect or incomplete address
• Incorrect contact information
• Recipient being unavailable
• Any other issue attributable to the customer

any additional cost incurred by Baidyanathayurved.com for re-delivery may be charged to the customer.

6. Contact Us

For any return or refund-related queries, please contact us at:

Email: support@baidyanathayurved.com

Our team will review your request and assist you with the appropriate resolution.